Privacy Policy
Socialife Management LTD
Last updated: 4 October 2026
1. Introduction
Socialife Management LTD ("we", "our", "us") respects your privacy. This policy explains how we collect, use and protect your personal information when you visit our website, contact us, work with us or appear in content we create.
We handle personal data in line with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
2. Who we are
Socialife Management LTD is a social media marketing agency based in Essex. We are the controller of the personal data described in this policy.
Company number: 15785740
VAT number: 498773021
Information Commissioner's Office (ICO) registration: ZB726884
Registered address: 41 Greenways, South Benfleet, SS7 5EG
3. Information we collect
Information you give us:
Name, email address and telephone number
Company name and job title
Billing and payment information
Anything you tell us in a contact form, email, message or meeting
Login details you supply so we can manage your accounts
Information collected automatically when you visit our website:
IP address, browser and device information
Pages visited, time spent on the site and how you arrived
Cookie data (see section 12)
Photographs and video:
Images, video and voice recordings of people who take part in our content shoots
4. How we use your information and our lawful basis
Replying to enquiries and preparing proposals: legitimate interests, as we need to respond to people who contact us
Providing our services and managing client relationships: performance of a contract
Invoicing and processing payments: performance of a contract
Keeping accounting and tax records: legal obligation
Creating and publishing photographs and video of identifiable people: legitimate interests where a release has been signed or the person is a client, and consent in other cases
Sending marketing emails and our newsletter: consent, which you can withdraw at any time
Understanding how our website is used and improving it: legitimate interests
Showing our work in case studies and our portfolio: legitimate interests, as we need to demonstrate what we do
Preventing fraud and protecting our business: legitimate interests
We do not make decisions about you using automated processing alone.
5. When we act on behalf of our clients
Some of the personal data we handle belongs to our clients, such as leads from their adverts and messages sent to their social media accounts. For that data, the client is the controller and we act on their instructions. If your question is about data held by one of our clients, please contact them first and we will help them respond.
6. Marketing communications
We only send marketing emails where you have agreed to receive them, or where you are an existing client and were given the chance to opt out. You can unsubscribe at any time using the link in our emails or by contacting us. Opting out does not affect service-related messages.
7. Who we share your information with
We share personal data only where it is needed to run our business:
Freelancers who work with us, under written confidentiality terms
Website hosting, email and file storage providers
Software providers we use for content planning and design
Social media and advertising platforms, including Meta and LinkedIn
Payment processors and our accountant
Professional advisers
Regulators or law enforcement, where the law requires it
We never sell personal information.
8. International transfers
Some of our service providers are based in the United States. Where personal data leaves the United Kingdom, it is protected by an approved safeguard, such as the UK-US data bridge or an International Data Transfer Agreement.
9. Data security
We use appropriate technical and organisational measures to protect personal data, including two-factor authentication, restricted access and secure password storage. No method of sending information over the internet is completely secure, so we cannot guarantee absolute security.
10. How long we keep your information
Enquiries that do not lead to working together: 12 months from our last contact
Client records and contracts: 6 years after the contract ends
Invoices and accounting records: 6 years from the end of the financial year
Raw footage and photographs: 24 months after the shoot
Published content and final edits: for as long as they have portfolio or commercial value
Marketing contacts: until you unsubscribe
After these periods, information is securely deleted or anonymised.
11. Your rights
You have the right to:
Access your personal information
Have inaccurate information corrected
Ask us to delete your data
Restrict how we use it
Object to how we use it, including for marketing
Ask for your data in a portable format
Withdraw consent, where we rely on consent
To use any of these rights, email laurajayne@socialifemanagement.com. We will reply within one month and there is no charge.
12. Cookies
Our website uses cookies to keep the site working and to understand how it is used. You can opt out of analytics cookies at any time using our cookie banner.
Our Cookie Policy gives full details.
13. Third-party websites
Our website may link to other websites. We are not responsible for their content or privacy practices, and we encourage you to read their privacy policies.
14. Complaints
If you are unhappy with how we have handled your personal data, please email laurajayne@socialifemanagement.com with "Data protection complaint" in the subject line. We will acknowledge your complaint within 30 days and respond without undue delay.
You also have the right to complain to the Information Commissioner's Office (ICO) at ico.org.uk or on 0303 123 1113.
15. Changes to this policy
We may update this policy from time to time. Changes are published on this page, with the date of the latest version shown at the top.
16. Contact us
Socialife Management LTD
41 Greenways, South Benfleet, SS7 5EG
laurajayne@socialifemanagement.com